The latest incident goes as follows:

1. $5,000 that they were transferring to us went missing (we suspect that they never sent it because they were having all sorts of problems with their systems at the time, and other credits to our store etc were days late etc).

2. After trying several times to get them to trace it, and giving them the exact transaction to trace, they spent two weeks tracing the wrong transaction.

3. Then when he contacted them again, they were talking about tracing yet another wrong transaction. It was as if we could see the transaction when we logged in, but they couldn’t or something.

4. Then they started ignoring his emails. He sent them a total of 21 emails to try to resolve the issue, over a period of 4 months.

5. Eventually, they sent him an email saying that the $5,000 had been credited to our account. The email didn’t acknowledge the delay, apologize for ignoring our emails, offer any sort of compensation or reparation (the missing $5,000 meant we were late paying a very important account, and it cost us $1,000 in extra charges) – and the email didn’t even come from a person – it had no signature.

6. The very next day, they removed the $5,000 from our account again. He did’t know anything about this until he logged in today.

7. They removed another $5,023.62 from our account overnight. No explanation or anything.

8. We also inquired about payments we had made to a third party, where the money has not turned up at all, but have received no response.

9. This is an older issue, related to some of the other posts here, but we had no idea that they were sending these spammy offers to our customers until we got some complaints from customers. When my boss asked about it, they showed the terms and conditions, which allowed them to do this. By that time, we were heavily invested in using a custom store that links to their systems, and didn’t have the time to switch, but with all the latest goings on, this is getting to be very high on our priority list – to move away from using SWREG as soon as we can.

And of course, for anyone reading this, if you are looking for a payment processing solution RUN the other way. Do NOT touch SWREG. They are poison from every perspective. Their rates may look attractive, but their business practices are very dodgy, their support is virtually non-existent, and they lose your money and annoy your customers.

I SHOULD HAVE DONE MY RESEARCH BEFORE THE PURCHASE

I called the processor to cancel and she acted like it was ok for them to tack on the charge…further, she acknowledged that it happens to people all the time with them.

These guys are crooks. Avoid them, don’t even think about doing business with them. Beyond that…I have gotten worthless spam messages ever since.

Bsd business

What is the worst, they doesn’t react on my emails/tickets anymore.

VERY POOR SERVICE !!!
If I would be in decision process, which payment processor to choose, SWREG will not be the choice anymore !