I have just had my first charge-back through GoogleCheckout. I shouldn’t moan at one charge-back in 8 months use as my secondary payment processor – except:
- the credit card address was in the UK, the IP address was in the Netherlands and the email address was .ru (Russian Federation)
- the payment failed authorisation twice, before succeeding a third time
Despite the above, Google apparently just processed the payment automatically, without referring it for further checks. How many Google Phds does it take to write a scoring system that can figure out that this was a suspect transaction? To rub a bit more salt in the wound Google have debited a £7.00 charge-back fee on top of refunding the payment.
I guess Google must need the money.
So Google accepted the payment, later charged it back, and then made *you* pay a fee for it? I wouldn’t want to keep quiet about that either.
Why did you not select Paypal in the first place? I beleive Paypal are in this business for quite a long time
Pradeep,
I give UK customers a choice of PayPal or GoogleCheckout.