Comments on: Getting customer feedback http://successfulsoftware.net/2008/04/28/getting-customer-feedback/ Successful software requires more than just good programming. Sun, 13 May 2012 08:40:11 +0000 hourly 1 http://wordpress.com/ By: Ashley Dawson http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-13893 Mon, 01 Mar 2010 02:32:54 +0000 http://successfulsoftware.net/?p=168#comment-13893 Something new that’s just launched for small businesses. It’s online CEM software meant as a CRM support service or stand-alone tool. http://www.trafficlightfeedback.co.uk/ Simple and efficient…

]]> By: Unskilled and unaware of it « Successful Software http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-13847 Tue, 16 Feb 2010 18:12:17 +0000 http://successfulsoftware.net/?p=168#comment-13847 [...] actively solicit feedback from your customers and your peers and listen carefully [...]

]]> By: Fernando http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-12358 Wed, 25 Mar 2009 13:41:14 +0000 http://successfulsoftware.net/?p=168#comment-12358 We have been using Kampyle on our website, and we are very happy with it. Their feedback form and feedback analytics have been a great help. I highly recommend it.

]]> By: Getting website feedback with Kampyle « Successful Software http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-11470 Sun, 30 Nov 2008 22:53:14 +0000 http://successfulsoftware.net/?p=168#comment-11470 [...] and prospective customers is essential to any business. I think I already do quite a good job of getting feedback from paying customers. But what about visitors who click around my site for a few minutes and then leave, never to [...]

]]> By: Mike http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10726 Thu, 24 Jul 2008 04:03:18 +0000 http://successfulsoftware.net/?p=168#comment-10726 Live chat on the the website will be a easy and interactive way to get customer feedback. We have been using eTalkup (http://www.etalkup.com), it is free and doing great for us.

]]> By: WTL http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10304 Wed, 30 Apr 2008 14:54:40 +0000 http://successfulsoftware.net/?p=168#comment-10304 I’m one of those users who will file bug reports and tell the devs what I think they should be adding to improve it.

Generally, devs have been very happy to hear from me, but recently, I was very surprised when I filed a bug report with a certain (unnamed) developer, who then was quite belligerent in each of his replies (email went back and forth).

Needless to say, the application was drag/dropped to the trash.

Colour me surprised! That is the first time something like that has happened. I suppose he hadn’t grown his thicker layer of skin yet. :-/

All I can say is make it *easy* for users to file bug reports or make suggestions.

]]> By: Joe Ludwig’s blog » Getting Feedback http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10301 Tue, 29 Apr 2008 05:33:46 +0000 http://successfulsoftware.net/?p=168#comment-10301 [...] Brice recently posted on getting feedback from software customers. With Pirates, our options are similar but somewhat [...]

]]> By: Andy Brice http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10294 Mon, 28 Apr 2008 18:10:25 +0000 http://successfulsoftware.net/?p=168#comment-10294 Sohail,

I have tried lots of different things with varying success. Read the 6 ‘promoting your software’ articles here:
http://successfulsoftware.net/articles/
for more details.

]]> By: Sohail http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10292 Mon, 28 Apr 2008 17:30:10 +0000 http://successfulsoftware.net/?p=168#comment-10292 Hi Andy,

I really enjoy the insight that you provide on this blog. I am a recent reader but I would like to know: with such a niche product, how do you get people to know about it? Is it really as simple as Google Adwords?

Thanks!

]]>