Comments on: Getting customer feedback http://successfulsoftware.net/2008/04/28/getting-customer-feedback/ Successful software requires more than just good programming. Sun, 06 Jul 2008 05:43:24 +0000 http://wordpress.org/?v=MU By: WTL http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10304 WTL Wed, 30 Apr 2008 14:54:40 +0000 http://successfulsoftware.net/?p=168#comment-10304 I'm one of those users who will file bug reports and tell the devs what I think they should be adding to improve it. Generally, devs have been very happy to hear from me, but recently, I was very surprised when I filed a bug report with a certain (unnamed) developer, who then was quite belligerent in each of his replies (email went back and forth). Needless to say, the application was drag/dropped to the trash. Colour me surprised! That is the first time something like that has happened. I suppose he hadn't grown his thicker layer of skin yet. :-/ All I can say is make it *easy* for users to file bug reports or make suggestions. I’m one of those users who will file bug reports and tell the devs what I think they should be adding to improve it.

Generally, devs have been very happy to hear from me, but recently, I was very surprised when I filed a bug report with a certain (unnamed) developer, who then was quite belligerent in each of his replies (email went back and forth).

Needless to say, the application was drag/dropped to the trash.

Colour me surprised! That is the first time something like that has happened. I suppose he hadn’t grown his thicker layer of skin yet. :-/

All I can say is make it *easy* for users to file bug reports or make suggestions.

]]> By: Joe Ludwig’s blog » Getting Feedback http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10301 Joe Ludwig’s blog » Getting Feedback Tue, 29 Apr 2008 05:33:46 +0000 http://successfulsoftware.net/?p=168#comment-10301 [...] Brice recently posted on getting feedback from software customers. With Pirates, our options are similar but somewhat [...] [...] Brice recently posted on getting feedback from software customers. With Pirates, our options are similar but somewhat [...]

]]> By: Andy Brice http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10294 Andy Brice Mon, 28 Apr 2008 18:10:25 +0000 http://successfulsoftware.net/?p=168#comment-10294 Sohail, I have tried lots of different things with varying success. Read the 6 ‘promoting your software’ articles here: http://successfulsoftware.net/articles/ for more details. Sohail,

I have tried lots of different things with varying success. Read the 6 ‘promoting your software’ articles here:
http://successfulsoftware.net/articles/
for more details.

]]> By: Sohail http://successfulsoftware.net/2008/04/28/getting-customer-feedback/#comment-10292 Sohail Mon, 28 Apr 2008 17:30:10 +0000 http://successfulsoftware.net/?p=168#comment-10292 Hi Andy, I really enjoy the insight that you provide on this blog. I am a recent reader but I would like to know: with such a niche product, how do you get people to know about it? Is it really as simple as Google Adwords? Thanks! Hi Andy,

I really enjoy the insight that you provide on this blog. I am a recent reader but I would like to know: with such a niche product, how do you get people to know about it? Is it really as simple as Google Adwords?

Thanks!

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