2 out of the last 3 AdWords campaigns I have looked at for consulting customers were spending substantial amounts of money on worthless in-app ads, without even realising it. Feast your eyes on the following:
$1,071.04 spent on clicks from a single game app, that resulted in 0 trials of the software product being advertised. Hardly surprising given that it was a B2B app that cost around $1000. On further investigation this company was spending a substantial percentage of its AdWords budget on completely useless clicks from in-app ads. Ouch.
And this is from a different AdWords account for another B2B software company:
Many of the apps in the iOS and Android app stores are now funded by in-app advertising. The creator of the infamous Flappy Bird game claimed to be making tens of thousands of dollars per day like this.
(Note that the ad shown in the screenshot is not related to either of the two companies I mentioned above).
At least the ad is well away from the ‘play’ button. Some, less scrupulous, app makers place the ad in such a way that it is easy to accidentally click on it.
Who would want to pay for in-app ads, knowing that most of the traffic will be accidental clicks from frustrated gamers (many of them children) just trying to get to the next screen? If you run ads on the Google display (content) network, it might be YOU. Google started showing display ads in apps some time ago and it seems that all existing display campaigns were automatically opted in. Worse still, the apps they are advertising in appear to have no relevance at all to your content campaign keywords.
App makers get some money, the public gets free apps and Google makes mega bucks. The advertiser is financing the whole thing and getting (in many cases) nothing in return. But don’t feel too smug. If you have a display campaign that you aren’t carefully monitoring, you might also be throwing away money. To find out:
- Log in adwords.google.com.
- Click on All online campaigns.
- Choose a sensible time frame, e.g. the last 6 months.
- Click on the Display network tab.
- Click on Placements.
- Click on the Cost column to order from highest to lowest cost.
- Look down the Placement column for entries that start with Mobile App.
While you are there, it is also worth checking the relevance to your product of the other sites you are running display ads on.
Hopefully no horror story awaits you. If it does, you can exclude the offending placements to stop your ads appearing there again.
But this is a bit like playing whack-a-mole, as you will be continually excluding new apps (I haven’t found a way to opt out of in-app ads wholesale). Alternatively, just pause your display campaigns. Personally I gave up on display ads some time ago. The conversion ratios were so miserable (much lower than search ads) that I could never make any money on them.
If you have been stung for hundreds or thousands of dollars, it may be worth complaining to Google, to see if you can get any money back on the grounds:
- You never explicitly opted in to in-app ads.
- The apps your ads appear in bear no relationship to the search terms in your content campaign.
I have no idea if that will be successful, but it might be worth a try.
Google are continually changing the rules of the AdWords game and you would be naive to assume they are doing so with your best interests at heart. If you are running an AdWords campaign you must monitor it continuously or bad things will happen.
Really solid point. I first started really noticing this when I saw ads for pest control inside of flappy bird. I know for a fact (ok not for a fact) but I am sure as hell that pest control company didn’t get too many calls from angry flappy bird users that day.
There is some useful additional information in this article:
-There is a (rather obscure) way to opt out of in-app ads.
-Google have credited back money wasted in at least one case.
Thanks Andy, that was useful.
Your article solved another mystery for me. I have an app that has slightly naughty jokes. Not the type you’d share with your family ;)
And yet I see ads for eBay, the Army, and even Christian organisations on it! And I’m like, don’t you know where you are advertising? But reading your article, it seems they really don’t know where they are advertising. In addition to the cost (that you mention), it also opens you to reputational damage.
I think we should stick to just the search network for ads.